BOOKING CONDITIONS
These Booking Conditions set out the terms on which you contract with us and our obligations to you. No verbal discussions that take place can override or vary the terms of these Booking Conditions unless we confirm them in writing to you or your travel agent. It is important that you read these Booking Conditions carefully as you will be irrevocably bound by them when you contract with us.
YOUR HOLIDAY CONTRACT
You can book holidays and take up offers advertised in this website if they are still available. When you make a booking you guarantee that you have the authority to accept and do accept these Booking Conditions on behalf of yourself and everyone in your party.The person in whose name the booking is made must be 18 or over.
YOUR HOLIDAY PRICE
When you make a
hotel booking with Holiday 2 Heaven, you need to pay a deposit of
30% of the total holiday cost via paypal.If your hotel booking incuding EARLY BOOKING discount you need to pay a deposit of
50% of the total holiday cost via paypal. The final balance must be paid after
check-in to your hotel to our company representative on the resort.(
by cash ) .If the deposit is not paid on time, we shall cancel your booking arrangements.
EARLY BOOKING discounts till 31 March 2011
When you make a
transfer booking with Holiday 2 Heaven,
you dont need to pay deposit .The total balance must be paid to the transfer representative at the airport .
IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your booking arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible to do so. Any request for changes must be made in writing by the person in whose name the booking was made at least 15 days before departure. If we are unable to make the change that you have requested we will refund the deposit to you.If we receive notification after that time, we will try to transfer your booking arrangements.
IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your booking arrangement till 15 days before departure. We must receive written notification from the person who made the booking (or your travel agent on your behalf) and the cancellation will not be effective until we receive such notification.
IF YOU HAVE A COMPLANT
If you have a complaint you must report it immediately and directly to the supplier (eg. Hotelier) and the emergency contact numbers supplied with your travel documents.