Please read these frequently asked questions before you book.
Once you complete your H2H booking, the details of the booking are sent electronically to the supplier who will make the appropriate arrangements as per your request.
A one-way price will include a single journey, either from your arrival airport, to your accommodation or from your accommodation to your departure airport. A return booking includes both the arrival and departure transfer from airport to accommodation upon arrival and from accommodation to airport on departure. Unless stated otherwise, individual taxis will accommodate up to four passengers.
Most resort taxis can carry up to 3+1 chd passengers as stated above. For private transfers infants and children do count as one person. On shuttle transfers there will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged three and over will occupy a seat and therefore will be charged for a seat. Laws are different in many countries relating to the use of child seats for infants and children (Please see our safety policy). We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parents responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles.
Details of how to collect your transfer upon arrival differ in each resort. Individual instructions will appear on your booking voucher, which is generated automatically and is emailed to you once you complete your booking. If for any reason you cannot find your vehicle upon arrival, then call the number listed on your booking voucher, where our local representatives will be more than happy to assist you.
The booking procedure will automatically calculate your collection time for your departure flight as the journey time plus 2 hours check in time. You have the option to override this and your return taxi will then collect you from your hotel/apartment at the time you have requested. H2H recommend that you arrive at the airport a minimum of 90 minutes before departure time. H2H accept no responsibility for missed flights due to clients not booking the taxi with enough time to spare. In the event of any flight changes, H2H insist that you reconfirm your return taxi with our local representative, 48 hours before departure. Individual resort contact details will be printed on your booking voucher.
The times quoted are the standard journey times on a normal day. These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.
Your taxi driver will be informed and collect you at the new time.
If your outbound flight is cancelled please call the emergency number for the local overseas office, which you can find on your booking voucher. By advising them of the flight cancellation and any new details of your arrival, they will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.
If you are travelling with a wheelchair collapsible or non-collapsible please ensure you email us at the following [email protected] to ensure we can provide the appropriate vehicle.
Most taxis are able to accommodate a suitcase and piece of hand luggage per person. (Up to 4 passengers per taxi, children and babies count - except in certain destinations where the maximum is 3 passengers - select your required resort for full details of taxi minibus capacity). If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally
The price paid does not include a tip. As is standard across the globe these days if you feel your resort taxi driver has been friendly and courteous, then a small tip is the norm.
If your details change prior to departure simply email us at the following [email protected] and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.
You may cancel your transfer booking before 24 hours your arrival time. .
Holiday 2 Heaven hold full public liability insurance as do all of suppliers. We do however recommend that you hold a valid insurance policy for the duration of your trip.